Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our professional pet grooming services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our pet grooming services, including your name, contact details, pet information, vaccination records, grooming preferences, and payment information. This helps us deliver personalised pet care and manage appointments effectively.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality pet grooming services and includes:
- Processing grooming appointments and managing bookings
- Recording pet health information and grooming preferences
- Managing vaccination records and health requirements
- Processing payments and managing service billing
- Communicating appointment reminders and updates
- Maintaining grooming preferences for future appointments
We handle your information responsibly, using it solely for your pet grooming requirements and essential business operations.
3. Pet Health and Medical Information
Your pet's vaccination records, medical conditions, behavioural notes, and grooming requirements are stored securely and treated as highly confidential. We maintain these records to ensure safe grooming practices and appropriate care approaches.
Pet health information is accessed only by our grooming team and is stored on secure systems with restricted access. We maintain this information for 3 years after your last appointment.
4. Photography and Social Media
We may take photographs for grooming records, before-and-after documentation, and with your explicit consent, for professional portfolios. Separate written consent is required for any images used in marketing or social media.
Photography is managed respectfully, with images stored securely and used only according to permissions granted. You may withdraw consent for image use at any time.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and pet information. All client data is stored on encrypted systems with access limited to authorised team members. Physical pet records are securely stored and shredded when no longer needed.
Our grooming team follows strict confidentiality agreements regarding client information and pet details.
6. Service Preferences and History
We maintain records of your preferred grooming styles, product choices, and service history to provide consistent experiences across appointments. This information helps us understand your pet's needs and improve service personalisation.
Service preference information is maintained as part of our quality assurance process and is accessed only by the grooming team.
7. Legal Basis for Processing
By booking our pet grooming services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, health management, safety protocols, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, and veterinary clinics for emergency situations with your consent.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or pet details to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Pet grooming records are typically maintained for 3 years after your last appointment to facilitate rebooking preferences, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes. Pet health information is reviewed annually for relevance.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025